Our Story

Adam Fox has been with CTS Software since 2002, where he has focused on developing strong customer relations, training, and technical support. In 2016, Adam became the Chief Executive Officer of Foxster, Inc., and in that role manages growth planning and business strategy for CTS Software. Because of his daily personalized contact with customers, Adam quickly moved to overseeing the development of TripMaster. Since the inception of this project, he has focused on combining the simplicity that users love while adding cutting-edge features that today’s paratransit operators require. Adam serves on the board of the NC Public Transportation Association, and is a certified trainer for all of CTS’s products. Adam holds a bachelor’s degree in Business Administration from The University of North Carolina at Wilmington, where he focused on management and marketing. Adam lives in North Carolina with his family and enjoys watching the Carolina Panthers win games.

Lib joined CTS in 2019 as part of a healthcare focused career in operations and technology.  She attributes the successful results achieved in standing up and growing companies to having excellent team members.  She focuses on the importance of the human aspect of business as the keystone to success.  Having spent numerous years in consulting, she also understands the importance of listening to and acting on the needs of the client.  Lib has a BS  in Marketing with a minor in Communications from Grove City College.  When not working, she enjoys spending time with her husband and daughter.

Derek has been with CTS Software since 2010, and is a key player in sales, marketing, support, and on-site training. His dedication to developing customer relationships, along with his positive attitude, reflects not only the CTS Software brand but also the customers using the software in their daily operations. Derek holds an associate’s degree in Business with a primary focus in communication. After graduating, he developed a background in all areas of the transportation industry and a keen understanding of dispatching, management, marketing and sales in the paratransit industry. Derek is also a certified trainer for all of CTS’s products. He lives in Maine with his family and enjoys sports, gardening, and hiking.

Jeff joined CTS in 2017 as a technical trainer, and transitioned to the sales team as an account executive in 2018. With an extensive background in sales and training in various industries, Jeff is invaluable in helping customers learn from the ground up. Jeff holds a bachelor’s degree in Communications and Business from Appalachian State University, an engineering certificate from Georgia Tech, and a Master of Theology from Vision International University. Jeff’s big heart and love for helping others make him an ideal trainer and communicator. Jeff loves App State sports, and has been a full-time pastor of his church for the past 15 years. He is also District Governor of the Ruritans for the state of North Carolina. He also loves being a dad to his 3 boys and being married to his lovely wife Rhonda. The family has grown to include his daughter-in-law Julia and one grand-dog, Brewer. Rhonda and Jeff also have 2 dogs of their own and have a great time singing together in a southern gospel music group.

Willow joined the CTS team in 2019 as a technical trainer and moved over to the Accounts team in 2020. She now works to make connections and maintain relationships with customers, executives, and the whole CTS family.

Willow holds a BS in Climatology from the University of North Carolina, Asheville, and performed research into neural network classifiers, climate change, and numerical weather prediction. Her experience in statistics and computer modeling translate to a rich understanding of how to help software and humans understand each other.

Before joining CTS, Willow worked in wilderness leadership, sales, and as a writing tutor. Willow lives in Asheville, NC. In her spare time she enjoys hiking, travelling, and engaging in all kinds of nerdy activities, from Dungeons and Dragons to card games and board games.

After a 5 year span as an Elementary School Educator Eric decided to make a career path and has spent the last 13 years in software sales. The planning, teaching, and execution learned in teaching have carried over to sales in numerous ways. Eric especially enjoys the relationship-building aspect of sales and takes great pride in seeing his clients succeed in using TripMaster to help streamline their organizational operations and in some cases change their lives!
Eric holds a Bachelor of Arts degree and a Masters degree in Education Leadership. Though Eric grew up in Michigan, he now lives in Maine with his family and enjoys college football, and the outdoors especially fishing.

Jesse joined CTS as a technical trainer in 2016, and his role includes TripMaster onsite training, online training, and software testing. Jesse’s positive attitude, product knowledge, and excellent customer service skills translate into effective, enjoyable experiences for clients as they learn CTS’s software in his training sessions. Jesse attended North Carolina State University, after which he worked in customer service environments ranging from multi-million dollar corporations to small businesses. In 2015, Jesse also finished a thru-hike of the Appalachian Trail, where he had a wonderful experience meeting new people and going new places. He is excited to be traveling through the air instead of on foot these days, though he still enjoys hiking near his home in North Carolina.

Josh joined the CTS team in February of 2023. He was raised in Wilmington North Carolina where he still lives with his wife, two kids, two dogs, and chickens. Josh’s father owned a bottled water company that he spent his childhood summers working in the warehouse and giving an extra hand to the route drivers. He attended East Carolina University after high school where he met his now wife and many lifelong friends. After college, Josh went on to a long road of many different careers including owning his own bottled water distribution company. He enjoys spending his free time playing music, surfing, boating, hunting, and spending time with his family.

Amie joined CTS in 2013, assuming the role of Finance Director. Presently, she holds the position of Client Support Specialist, enabling her to concentrate on fostering client relationships and ensuring that we consistently surpass expectations. With an extensive professional background spanning over 30 years, Amie brings a wealth of experience in accounting, business administration, and sales across diverse industries. Her expertise particularly extends to the intricate administrative dynamics of small- to medium-sized enterprises.

Residing on the east coast of North Carolina with her spouse of 25 years and their daughter, Amie exemplifies a commitment to both her professional and personal spheres. In addition to her professional pursuits, she derives fulfillment from quality time spent with family and friends, coupled with a passion for travel.

Jon Cooper joined CTS in 2009 as a developer and software architect, bringing more than a decade of experience as a software developer. Before joining CTS, he owned and managed a consulting company for 10 years, placing and managing over 40 developers in software projects throughout Indianapolis, IN, and surrounding communities. He holds a bachelor of science degree in Computer Science from Ball State University. Prior to starting his consulting company, Jon worked for an array of software consultancies in Indianapolis. Jon currently lives in Seymour, TN, and enjoys trail running, cooking, and hanging out with his wife and their exotic cats.

Jeremy joined CTS in 2022, bringing a wealth of experience garnered from diverse roles that honed his expertise in software development and innovation. With a Bachelor’s in Computer Science and over two decades dedicated to programming across patent management, multi-level marketing, and fintech industries, his career embodies a dedication to unraveling complex technological landscapes and crafting practical solutions. Beyond his professional endeavors, Jeremy enjoys spending time with family, the outdoors and cooking.

Brian joined CTS in 2018 as a Software Developer/DevOps Engineer and agile development practitioner with over 20 years of experience in various industries including nuclear safety, academic publishing, non-profit organizations, public safety, insurance, and manufacturing. He has practical experience developing best practices and processes, agile development techniques ,and developing, using various programming languages and technologies to design and build sustainable custom business applications. Brian, a Microsoft Certified Solutions Developer, graduated from the University of Florida and lives in Asheville, NC. When he’s not working or reading documentation, he spends his time with his wife and three children, hiking long distances, running, working out, or studying the Civil War.

Thomas joined CTS in early 2024 as a Senior Software Developer. Thomas has over 25 years of experience with multiple technologies including machine learning (ML), geographic information systems (GIS), natural language processing, data storage architecture, and high-performance computing. He has applied these in many industries including healthcare, academia, emergency response, and research in fields of biology, linguistics, and finance. His projects range from single user research analysis through high-availability, distributed cloud deployments. Thomas has a bachelor’s degree in mathematics from the University of North Carolina in Chapel Hill and has also done postgraduate work at the Georgia Institute of Technology. Thomas and his wife are raising two children in western North Carolina. He enjoys writing fiction, mountain hiking, electronic music production, and game design.

Wes joined the CTS team in late 2019 as a technical trainer and assist with the onboarding and implementation of new customers both online and on-site.  He brings a passion from years of both flight training and coaching.

Wes holds a Bachelor of Science degree in Business Management Administration from the University of North Carolina-Wilmington and is a graduate of the CAPT (Commercial Airline Pilot Training) program from Embry-Riddle Aeronautical University.

Before Joining CTS, he worked as an Airline Captain for ExpressJet Airlines. In that role he was responsible for the safety of the aircraft, its passengers, crew and cargo. He is type rated in and flew Bombardier CRJ-200s, 700s, 900s.

Wes lives in Nashville, TN with his wife Logan and pups Pumpkin and Piccolo.  When he is not working you most likely find him playing lacrosse, watching sports, and hanging out with his wife and dogs.

James joined the CTS team in 2017 as a technical trainer.  His expertise with the system and knowledge of our customers makes him a perfect fit for his current role of product owner.  He excels at working with customers to understand their needs and translate those into product updates.  With a background in legal studies and social services, he was driven to join the CTS team to integrate software training into his background. James holds a degree in legal studies, and before joining the CTS team, he worked closely with Knoxville organizations and the Knox County Public Defender’s Community Law Office. James lives in Knoxville, TN with his two cats and in his spare time, enjoys hiking, playing guitar, going for mountain drives and spending time with family.

Shane is natural problem solver who excels at finding solutions, which makes him a perfect fit for our support team. He enjoys collaborating across teams within the organization to find the solutions for you and your business. When not supporting transportation providers in their day-to-day functions, you can find him spending time with his daughter and/or enjoying all kinds of nerdy things. He is lives in Seattle, WA and is a huge hockey fan. Go Kraken!

Mary joined CTS in 2023, as a Senior Project Manager. She resides in Crystal River, Florida close to her daughter and many other family members. She is a project leader with over 20 years of experience in project/program management, and customer/client implementations. A proven leader with executive level influencing and team building skills. Creative problem solver focused on driving and measuring results, excelling at change management, cross functional teaming building, strategic planning and delivery in both local and global environments. She has worked in numerous industries including Telecom, Supply Chain, Banking, Computer hardware computer software cloud computing, Government, and Medical. She has her MBA and both PMP and DASM certifications.

Jon Hooks joined CTS in 2011 as a technical support specialist, and has an encyclopedic knowledge of TripMaster and ParaScope. His is likely the first voice customers hear when calling in with questions and feedback. Before coming on board with CTS, he worked with SellEthics Marketing Group, Inc. as a route management account representative, and with FedEx’s Ground Delivery division. Jon holds a BBA in Management Information Systems from The University of North Carolina at Wilmington, and lives with his family in Raleigh, NC, where he enjoys playing guitar and watching sports.

Addison joined CTS in June 2021 and serves as a support and training specialist.  Before joining CTS, Addison worked in retail management, customer service, and sales. Addison enjoys establishing relationships with customers to better support them and their individual needs. Addison lives in Raleigh, NC with his girlfriend and their three cats. They enjoy traveling, watching sports, and tinkering with cars. Addison has a life goal to one day build a car to join an amateur racing league.

Clay joined the CTS team in 2021 as a technical trainer and is currently a Support Specialist in our Technical Support team. Prior to this role he was a trainer and support representative for DispatchBot. Clay graduated from Hampden-Sydney College with a BA in History and received his MBA from Pfeiffer University. Clay lives in Winston-Salem, NC with his wife, Jennie and their daughter. In his spare time, he enjoys playing golf, attending sporting events, and cooking.